Frequently Asked Questions
What are check-in and check-out times?
Check-in is from 3pm and check-out by 11am.
What is your cancellation and booking policy?
A debit or credit card of the person staying is required to secure your reservation. No third-party cards can be accepted for payment. There will be no cancellation charge if a booking is cancelled before 4pm, 7 days before your date of arrival. If the booking is cancelled later, or in the event of a no show, the total cost of the stay will be charged. If you have booked direct with us and we can move you to a future date, then we will always try and accommodate this without charge if we can re-let the accommodation. Please note any bookings made via a third-party site will automatically be charged 7-days prior and no refund can be made. We always recommend booking directly with us. Bookings over the festive season and group bookings have separate cancellation policies
Is use of the Spa included in the room price?
Yes, all the facilities within the Spa are available to guests from 3pm on the day of arrival to 11am on the day of departure. Early Spa use from 12pm and late Spa use until 2pm may be booked in advance at an additional cost of £25.00 per room, per session (subject to availability).
Should I book treatments in advance?
Yes, this is highly recommended as we do get very booked up. However, if you do leave it until your arrival; it is always worth enquiring as we may have last minute changes.
Do you have electric car charging points?
Yes, we have 2 x 7.4kw chargers (type 2 connectors). They are activated using the Monta App and we highly recommend downloading this and setting up an account prior to arrival.
Does the hotel have parking?
Yes, there is plenty of free parking at the hotel. We also have one dedicated disabled bay at the front of the hotel.
Do I need to reserve a table for dinner?
It is a good idea to do this, to avoid disappointment. As residents of the hotel we will always be able to feed you, however it may not be at your chosen time. Please advise us of any dietary requirements.
Do you have family rooms available?
Yes, we have a selection of rooms that can sleep 2 adults and 1 child under 16. Two of the Suites can sleep 2 adults and 2 children under 16 but have to be booked direct by telephone to check availability. Cots and extra beds are available on request (in advance).
Are children allowed in the Spa?
Children under 16 may use the swimming pool only at the following times: 8am to 10am and 4pm to 7pm. They may not use the hydropool, sauna, steam room or gym.
Are dogs allowed in the hotel?
Yes, we are dog friendly and love having them at Ilsington. There are some house rules so that those less keen on your four-legged friend are also able to enjoy their stay. Only certain rooms are dog friendly – so please book directly with us so that we can ensure you have a dog-friendly room. Dogs are allowed in one of the lounges, the bar, conservatory and garden on a lead. Dogs are not allowed in the main Restaurant. We have plenty of information on walks, dog-friendly beaches etc at the hotel.
Is it best to book direct with the hotel?
Yes! We will always match any rates you may be able to get elsewhere. In addition to this special breaks, discounts, dinner inclusive rates can only be booked direct with us and a more flexible cancellation policy. Finally, if you have a special request it is best to discuss these directly with the hotel – unfortunately we cannot guarantee requests that come in by third party booking sites.